The Roundhay App

Your point of purchase will be in touch, via email, when your tickets are available to view in the app. Once you receive this email, please download the BST app, tap the ‘My Tickets’ tile on the homepage, and sign in.

Please note, Ticketmaster customers will receive their tickets approximately 6 weeks before the event. Please contact Ticketmaster customer services (details below) for further queries.

If you purchased via AXS, please use the login details associated with your ticket purchase. You will then be able to view your tickets in the ‘Upcoming’ tab.

If you purchased via Ticketmaster, Seat Unique, Event Travel, Big Green Coach or Leeds Ticket Hub, enter the email address you purchased your tickets with. You will then be sent a verification code to that email - please check your Junk folder if you don’t receive it.

Enter the verification code when prompted in My Tickets, you will then be able to view your tickets in the app.

If you are an AXS customer, please ensure you are using the same login credentials you used to purchase the tickets with when signing in. If you are still having issues, please contact AXS Customer Service.

If you purchased via Ticketmaster, Event Travel, Big Green Coach or Leeds Ticket Hub, contact their respective Customer Service teams:


Ticketmaster
08444 775 775

Event Travel
customersupport@eventtravel.com

Seat Unique

E: help@seatunique.com
T: 02087060164 (Mon-Fri) 9am - 5:30pm
E: enquiries@seatunique.com

Big Green Coach

customerservice@biggreencoach.co.uk

Leeds Ticket Hub

E: tickets@leeds.gov.uk

T: 0113 3760318 (lines are open Monday – Saturday, 10:00 – 16:00, excluding bank holidays)

Please contact your ticketing agent’s Customer Service.

AXS Customer Service

Ticketmaster
08444 775 775

Event Travel
customersupport@eventtravel.com

Seat Unique
For any questions regarding your premium tickets or hospitality packages purchased through Seat Unique, please contact our dedicated support team:

Email (If you're looking to purchase or need help out of hours): enquiries@seatunique.com
Email (If you need help with an existing booking): help@seatunique.com
Phone: 020 8706 0164 (Mon–Fri, 9:00am – 5:30pm)

Big Green Coach

customerservice@biggreencoach.co.uk

Leeds Ticket Hub

E: tickets@leeds.gov.uk

T: 0113 3760318 (lines are open Monday – Saturday, 10:00 – 16:00, excluding bank holidays)

Set times will be released shortly before each event and announced on socials and via push notification when they're ready to view - make sure you're opted in to receive messages in the app settings!

Please note all set times are subject to change. While we aim to keep to the advertised schedule, artist performances may vary in length and may not start or end exactly as listed. The published times are intended as a guide only. Thank you for your understanding.

The Transfer function will be available to use 30 days before the event begins. Once available, follow these instructions:

Use the ‘Transfer’ option within My Tickets. Please ensure you have entered the correct email address when transferring tickets - the email address must be associated with an AXS account for the transferee to view their tickets. Please note ticket transfers can not be undone once sent.

Once the tickets have been transferred to you, you will receive a notification by email. You must have an AXS account associated with the email address your tickets were transferred to. You will then be able to view the tickets in the Roundhay Festival app, provided you sign in with that same email address.

Screenshots of tickets will not scan and will not be accepted for entry, as the QR codes on the tickets will refresh every 59 seconds.